Collaborate with Guroo
Partner with our team for hands-on support.
From platform onboarding to course builds and technical implementation, we're here to guide you.
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Your build, our guidance.
Perfect for organisations with internal learning design capabilities who want expert guidance and hands-on platform training. We work collaboratively with your team to build courses while upskilling your people.
We guide you through creating your program in Academy, your team builds the course with our support, and you come away with the skills to build future courses independently.
Includes project planning and scoping, platform training and guidance, regular check-ins and reviews, technical troubleshooting, best practice recommendations, and quality assurance support.
Best for teams with learning design experience who are building internal capability on a moderate budget.
Elevate your existing courses in Academy
We can rebuild your existing courses on Academy. We review the existing course, provide options for structure and learning activities, and build your courses so you can launch faster.
Best for organisations moving from another LMS to Academy, or those with existing course content.
Includes:
- Review of existing course on current platform
- Guidance on content transfer
- Program rebuild
- Testing and quality assurance
Move seamlessly to Academy
Migrating from another platform to Academy? We handle the transfer of your existing portfolio, maintaining content quality and improving the learner experience where possible.
Best for organisations moving from another LMS to Academy, those with existing course content, or for projects where speed to market is critical.
Includes:
- Review of existing courses and content
- Migration planning and timeline
- Content rebuild in Academy
- Testing and quality assurance
Bring your content, we'll build your course
You know your content best. Provide us with a detailed course outline or storyboard using our template, and we'll handle the build and setup.
Best for teams with great content but without technical platform expertise.
How it Works:
- We provide you with our course outline or storyboard template
- You complete the template with your content, activities, and structure
- We build the course in Academy or Guroo Pro following your specifications
- You review and provide feedback
- We make adjustments and deliver the finished course
Adapt your existing courses for new audiences
We can make modifications to an existing Academy course for a new audience or context. We can adapt content, activities, and assessments while maintaining learning value.
Options for Recontextualisation:
- Audience-specific examples
- Industry recontextualisation
- Delivery format changes
- Assessment modifications
- Branding updates
Includes:
- Review of existing course
- Change planning and scoping
- Course recontextualisation
- Quality review
Help when you need it
Access technical support for troubleshooting and platform questions. Our friendly, Australia-based support team is here Monday to Friday during business hours to help you resolve issues and answer questions.
Includes:
- Platform troubleshooting
- Technical questions
- Bug reports
- Account assistance
Other support options
If these services aren't quite what you need, take a look at our self-service resources and professional services.
Let's discuss your needs
We'll help you identify the right combination of support services for your organisation. Whether you need help with specific challenges or comprehensive support, we're here to create a solution that works for you.
