Proactive learner support, at scale.
Know which learners need help before they ask for it.
The best learner support is proactive – knowing who's falling behind before they disengage, and reaching out with the right support at the right time.
You're here to support learners, not chase data
You want to keep learners on track and engaged throughout their programs. But when you can't see who's falling behind until they've already disengaged, you're always one step behind.
Learners who get the right support at the right time get more out of their programs. Your team deserves the tools to make that happen.
Enquiries with no clear owner
When questions come in across email, phone, and portal, it's easy for things to get missed.
Learners struggle without help
Without early warning signals, support is reactive rather than preventative.
Managers are in the dark
Without visibility into how their people are progressing, managers don't know where to start.
Everything comes through you
Questions, updates and issues are funnelled through you because there's no self-service option.
Purpose-built for learner engagement and client success
Guroo Academy was built for organisations running cohort-based programs for organisations and their employees, not a generic LMS that assumes all your learners are self-directed individuals. That means enrolment management, transfer policies, attendance tracking, and client reporting all work the way your delivery operations actually run.
We're not project management software trying to handle training. We're a training platform built around the operational complexity of running programs for corporate clients.
Move from reactive to proactive in four steps
Give learners
a clear path
Give learners self-service access to their program, progress, and next steps. A clear, structured experience reduces inbound questions and means learners always know where they stand and what's expected of them.
Empower managers to support their teams
Give managers a real-time dashboard showing how their people are tracking, so they can have coaching conversations and provide support throughout the program without everything going through you.
Spot problems before they become complaints
Flag learners who are falling behind, so you can reach out before a problem escalates. You stop finding out there's an issue when someone complains and start intervening early enough to make a difference.
Give clients the visibility
they expect
Sponsors and program managers access real-time dashboards showing learner progress, completion, and engagement without you needing to build a report. Clients see the value of their investment in the program, not just at the end.
Everything you need to
support learners at scale
Learner progress tracking
See exactly where every learner is up to in real time, so you always have the context you need to support them effectively.
Real-time progress and completion tracking, assessment results and outstanding task visibility, attendance tracking by session and program, individual learner activity history, and progress reporting by cohort and client give your support team a complete picture without chasing down information.
At-risk learner and intervention
Identify learners who are falling behind early enough to make a difference, with the context you need to intervene effectively.
An at-risk learner dashboard, completion rate and engagement tracking, login activity monitoring, early intervention alerts, and upcoming deadline visibility mean your team can act before a learner falls too far behind.
Manager, sponsor and self-service access
Give managers and sponsors direct visibility into their team's progress so they can provide support without going through you. Real-time learner progress dashboards, completion rate tracking by team, engagement visibility for sponsors, and program performance reporting for clients all work without admin involvement.
Learners also get a clear, structured experience so they can find what they need independently - with self-service access to program materials, personal progress tracking, outstanding task and deadline visibility, and program schedule and session access, all reducing inbound queries to your support team.
Communication and engagement tools
Send targeted communications to the right learners at the right time, without manual mail merges or one-by-one emails.
Targeted messaging by cohort, location, or client, automated reminders and nudges, bulk communication tools, scheduled messaging, and engagement tracking on communications keep learners informed and engaged throughout the program.
From reactive firefighter to proactive support partner
Built with learner success in mind
We built Guroo Academy knowing that what happens after enrolment – the support, the nudges, the visibility – is what determines whether a learner succeeds in a program. The platform's reporting and engagement tools are designed for teams who are accountable for those outcomes.
Learner engagement and support teams managing programs for corporate clients use Guroo Academy to cut their reporting time, identify at-risk learners earlier, and give managers the visibility they need to support their teams.
